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Dịch vụ bảo hành Cisco 3YR SNTC 8X5XNBD Catalyst 2960-X 24 G

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P/N: CON-3SNT-WSC224SL
Thông tin chung:

Cisco 3YR SNTC 8X5XNBD Catalyst 2960-X 24 G


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Cisco 3YR SNTC 8X5XNBD Catalyst 2960-X 24 G

Technical services

Cisco Smart Net Total Care&tradeService

  • Around-the-clock, global access to the Cisco TAC
  • Unrestricted access to the extensive Cisco.com knowledge base and tools
  • Next-business-day, 8x5x4, 24x7x4, or 24x7x2 advance hardware replacement and onsite parts replacement and installation available1
  • Ongoing operating system software updates within the licensed feature set
  • Proactive diagnostics and real-time alerts on Smart Call Home enabled devices
    		•

    Cisco Smart Foundation Service

  • Next-business-day advance hardware replacement as available
  • Access to SMB TAC during business hours (access levels vary by region)
  • Access to Cisco.com SMB knowledge base
  • Online technical resources through Smart Foundation Portal
  • Operating system software bug fixes and patches
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    Cisco Smart Care Service

  • Network-level coverage for the needs of small and medium-sized businesses
  • Proactive health checks and periodic assessments of Cisco network foundation, voice, and security technologies
  • Technical support for eligible Cisco hardware and software through Smart Care Portal
  • Cisco operating system and application software updates and upgrades
  • Next-business-day advance hardware replacement as available, 24x7x4 option available1
    		•

    Cisco SP Base Service

  • Around-the-clock, global access to the Cisco TAC
  • Registered access to Cisco.com
  • Next-business-day, 8x5x4, 24x7x4, and 24x7x2 advance hardware replacement. Return to factory option available1
  • Ongoing operating system software updates
    		•

    Cisco Focused Technical Support Services

    Three levels of premium, high-touch services are available:

  • Cisco High-Touch Operations Management Service
  • Cisco High-Touch Technical Support Service
  • Cisco High-Touch Engineering Service

    Valid Cisco Smart Net Total Care or SP Base contracts are required on all network equipment

    		•

    1Advance hardware replacement is available in various service-level combinations. For example, 8x5xNBD indicates that shipment will be initiated during the standard 8-hour business day, 5 days a week (the generally accepted business days within the relevant region), with Next-Business-Day (NBD) delivery. Where NBD is not available, same-day shipping is provided. Restrictions apply please review the appropriate service descriptions for details. 2Cisco operating system updates include the following: maintenance releases, minor updates, and major updates within the licensed feature set.

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