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Cisco SNTC-8X5X4 Catalyst 2960-X 24 GigE, 2 x 10G SFP+, L


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  • Next-business-day, 8x5x4, 24x7x4, or 24x7x2 advance hardware replacement and onsite parts replacement and installation available1
  • Ongoing operating system software updates within the licensed feature set
  • Proactive diagnostics and real-time alerts on Smart Call Home enabled devices
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    Cisco Smart Foundation Service

  • Next-business-day advance hardware replacement as available
  • Access to SMB TAC during business hours (access levels vary by region)
  • Access to Cisco.com SMB knowledge base
  • Online technical resources through Smart Foundation Portal
  • Operating system software bug fixes and patches
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    Cisco Smart Care Service

  • Network-level coverage for the needs of small and medium-sized businesses
  • Proactive health checks and periodic assessments of Cisco network foundation, voice, and security technologies
  • Technical support for eligible Cisco hardware and software through Smart Care Portal
  • Cisco operating system and application software updates and upgrades
  • Next-business-day advance hardware replacement as available, 24x7x4 option available1
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    Cisco SP Base Service

  • Around-the-clock, global access to the Cisco TAC
  • Registered access to Cisco.com
  • Next-business-day, 8x5x4, 24x7x4, and 24x7x2 advance hardware replacement. Return to factory option available1
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    Cisco Focused Technical Support Services

    Three levels of premium, high-touch services are available:

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