Dịch vụ bảo hành Cisco 5Y SNTC 8X5XNBD Catalyst 2960 Plus 4

Technical Support and Services

Technical Services

Cisco SMARTnet Service • Around-the-clock, global access to the Cisco TAC • Unrestricted access to the extensive Cisco.com knowledge base and tools • Next-business-day, 8x5x4, 24x7x4, or 24x7x2 advance hardware replacement and onsite parts replacement and installation available 1 • Ongoing operating system software updates within the licensed feature set 2 • Proactive diagnostics and real-time alerts on Smart Call Home enabled devices

Cisco Smart Foundation Service • Next-business-day advance hardware replacement as available • Access to SMB TAC during business hours (access levels vary by region) • Access to Cisco.com SMB knowledge base • Online technical resources through Smart Foundation Portal • Operating system software bug fixes and patches

Cisco Smart Care Service • Network-level coverage for the needs of small and medium-sized businesses • Proactive health checks and periodic assessments of Cisco network foundation, voice, and security technologies • Technical support for eligible Cisco hardware and software through Smart Care Portal • Cisco operating system and application software updates and upgrades 2 • Next-business-day advance hardware replacement as available, 24x7x4 option available 1

Cisco SP Base Service • Around-the-clock, global access to the Cisco TAC • Registered access to Cisco.com • Next-business-day, 8x5x4, 24x7x4, and 24x7x2 advance hardware replacement. Return to factory option available 1 • Ongoing operating system software updates 2

Cisco Focused Technical Support Services Three levels of premium, high-touch services are available: • Cisco High-Touch Operations Management Service • Cisco High-Touch Technical Support Service • Cisco High-Touch Engineering Service Valid Cisco SMARTnet® or SP Base contracts are required on all network equipment.

1 Advance hardware replacement is available in various service-level combinations. For example, 8x5xNBD indicates that shipment will be initiated during the standard 8-hour business day, 5 days a week (the generally accepted business days within the relevant region), with next-business-day (NBD) delivery. Where NBD is not available, same day shipping is provided. Restrictions apply; review the appropriate service descriptions for details. 2 Cisco operating system updates include the following: maintenance releases, minor updates, and major updates within the licensed feature set.

60 tháng